Cancellations and Returns

Cancellations and Returns:

Cancellations:

At Majestic Fountains, we support your right to change your mind, Cancellations on the Same-Day or Within 24 hours of Order placement, incur in no penalties. 

After that, orders that have not started manufacturinng are subject to a 20% administration fee. NO cancellations will be accepted on orders that have already shipped, and/ or are custom and made-to-order products that have gone into production. 

To cancel an order please email us at orders@MajesticFountains.com.

Custom and Artistic Fountains:

Each Artistic and Custom ordered (custom manufactured as per Patina chosen) Fountain is created one at a time by the Artist/ Manufacturer. They may not match 100% to the images seen online. Buyer's remorse as to the exact artistic creation will not be covered as part of the warranty.

Returns:

If you are not 100% satisfied with your product, we offer a refund for Standard or Non Custom products (see exceptions below). 

Note:

• There is a 20% restocking fee.
• Return shipping costs are the responsibility of the buyer.

To qualify for a return please note the following:

• Please make sure this is NOT a Custom-Made or Made-to-Order product 
• Product must be clean, unused and in its original packaging.
• Items must be sent within 7 days from delivery.
• Refunds will only be issued to the original credit card used when placing the order.

To qualify for a return please note the following:You must have a Return Authorization Number (RAN) to qualify for a return: 
Please email us at returns@MajesticFountains.comto obtain a RAN and a return address.

We cannot accommodate returns for:

• Custom-Made or One-of-a-kind Artistic products.
• Made-to-Order products.
• Used products.
• Products without original packaging
• Products on sale.