Cancellations and Returns
Cancellations and Returns:
At Majestic Fountains, we support your right to change your mind, cancellations on the Same-Day or Within 24 hours of Order placement, incur in no penalties.
After that, orders that have not shipped are subject to a 20% administration fee. NO cancellations will be accepted on orders that have already shipped, and/ or are custom and made-to-order products that have gone into production.
To cancel an order please email us at orders@MajesticFountains.com.
Custom and Artistic Fountains:
Each Artistic and Custom ordered (custom manufactured as per Patina chosen) Fountain is created one at a time by the Artist/ Manufacturer. They may not match 100% to the images seen online. Buyer's remorse as to the exact artistic creation will not be covered as part of the warranty.
If you are not 100% satisfied with your product, we offer a refund (see exceptions below).
To qualify for a return please note the following:
- Product must be clean, unused and in its original packaging.
- Return shipping costs are the responsibility of the buyer.
- Items must be sent within 7 days from delivery.
- Refunds will only be issued to the original credit card used when placing the order.
- There is a 20% restocking fee.
You must have a Return Authorization Number (RAN) to qualify for a return:
Please email us at returns@MajesticFountains.comto obtain a RAN and a return address.
There are no returns on:
- Custom or Artistic products.
- Made-to-Order products.
- Used products.
- Products without original packaging
- Products on sale.