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Cancellations and Returns

Cancellations and Returns:

Cancellations:

At Majestic Fountains, we support your right to change your mind, cancellations on the Same-Day or Within 24 hours of Order placement, incur in no penalties. 

After that, orders that have not shipped are subject to a 20% administration fee. NO cancellations will be accepted on orders that have already shipped, and/ or are custom and made-to-order products that have gone into production. 

To cancel an order please email us at orders@MajesticFountains.com.

 

Custom and Artistic Fountains:

Each Artistic and Custom ordered (custom manufactured as per Patina chosen) Fountain is created one at a time by the Artist/ Manufacturer. They may not match 100% to the images seen online. Buyer's remorse as to the exact artistic creation will not be covered as part of the warranty.

 

Returns:

If you are not 100% satisfied with your product, we offer a refund (see exceptions below). 

To qualify for a return please note the following:

  • Product must be clean, unused and in its original packaging.
  • Return shipping costs are the responsibility of the buyer.
  • Items must be sent within 7 days from delivery.
  • Refunds will only be issued to the original credit card used when placing the order.
  • There is a 20% restocking fee.

You must have a Return Authorization Number (RAN) to qualify for a return: 
Please email us at returns@MajesticFountains.comto obtain a RAN and a return address.

 There are no returns on:

  • Custom or Artistic products.
  • Made-to-Order products.
  • Used products.
  • Products without original packaging
  • Products on sale.

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